Matrixx offers free world wide shipping on all orders over $100.00
For orders under $100.00 a shipping fee of $10.00 applies.
All Australian orders are shipped via Australia Post. Your order will be shipped within 24 hours of being received. Please note that orders placed on the weekend or public holidays will be shipped the next business day.
International orders are shipped by Australia Post, please allow up to 21 days for delivery.
Once your order is ready to ship, Matrixx will email you with the parcels tracking number, which you'll then be able to check through the Australia Post website.
Please be aware that it is your responsibility to provide the correct shipping address. Matrixx is unable to reimburse you for any errors that are in the delivery address provided by the customer.
Online purchases may be collected during business hours from our retail store in The Oasis Shopping Centre, please call 0481 766 979, to arrange.
At Matrixx, we want you to be happy with your purchase. If you need to return goods to us please read our returns policy.
We will be happy to provide an exchange for incorrect size or color, please refer to the returns policy below.
1. The goods must be in the original packaging with all tags still attached.
Upon receipt of your returned goods, Matrixx will inspect the items to ensure the above conditions have been met. Once satisfied a store credit will be issued. If the above conditions are not met, Matrixx will send the goods back to you, at your expense.
Shipping charges are not refundable.
Matrixx is not responsible for any returns that go missing, we suggest that you note any tracking number that is provided to you.
If you have any questions please email us firstname.lastname@example.org or call our store on 0481 766 979.